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Comparison Matrix
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24/7/365 Alert Monitoring
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Daily Backup Monitoring
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Daily Operating System Patching and
Microsoft Office Patching
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Access to the PRECISION Client Web
Portal
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Priority support (10x5 Support to the
PRECISION Help Desk through
phone, e-mail and chat)
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AVAILABLE |
AVAILABLE |
INCLUDED |
INCLUDED |
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Real-time Virus Software Management
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Real-time Spyware Prevention/ Removal
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Weekly defragmentation and hard disk
scanning
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Access to the PRECISION Ticketing Web
Portal for a quick status on open tickets
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Monthly onsite Review of Network
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Free Remote and Onsite support for
Routers, Servers and Firewalls
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Loaner Equipment for Covered
Equipment
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Reflection Backup System
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Free Remote and Onsite Support for
Workstations
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Discounted hourly rate for projects
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Website Hosting
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OPTIONAL |
OPTIONAL |
OPTIONAL |
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DNS Hosting
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OPTIONAL |
OPTIONAL |
OPTIONAL |
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Annual Printer Care Maintenance
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OPTIONAL |
OPTIONAL |
OPTIONAL |
OPTIONAL |
| Annual PRECISION Endpoint Security |
OPTIONAL |
OPTIONAL |
OPTIONAL |
OPTIONAL |
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